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Change form fields not visible on service portal custom tab

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Arundhati
Tera Contributor

‎02-24-2025 12:02 AM - edited ‎02-24-2025 12:04 AM

Hello Everyone,

I have created a custom tab in Standard ticket conversation which is named as Change details

Arundhati_0-1740384243007.png

 

I want to added few fields which should be visible on portal for which I have created a specific view

but thoes fields are not visible on portal

My view looks like below

Arundhati_1-1740384079110.png

 

But the customer ticket number, Customer requested date and effort estimation are not visible

what can I do to achiev this

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Ankur Bawiskar
Tera Patron
Tera Patron
In response to Arundhati

‎02-24-2025 02:09 AM

@Arundhati 

even for admin it's not visible then it's something to do with that view.

When you visit your CHG table and that view in native, is admin able to see that field?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

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Vasantharajan N
Giga Sage
Giga Sage
In response to Arundhati

‎02-24-2025 01:04 AM

@Arundhati - I can see a custom widget "SSP Form" is configured to display the value on the new tab configuration. Please check whether the expected SSP Form widget is displaying the field on the page and confirm. 


Thanks & Regards,
Vasanth
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Arundhati
Tera Contributor
In response to Vasantharajan N

‎02-24-2025 01:59 AM

Hello Vasantharajan,

 

No there are no sch limitations in the widget I have already checked that as well

 

Regards,

Arundhati

 

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