Change Management
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‎10-22-2024 03:24 AM
After the change has left the 'New' state make the following fields read-only on the change task if the user does not have the 'change_manager' or 'admin' roles
- Affected CI
- Priority
- Due Date
- Change Request
- Assignment Group
- Assigned To
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‎10-22-2024 03:29 AM
Hi @shatakshi10
You can do via
BR or ACL
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Dr. Atul G. - Learn N Grow Together
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‎10-22-2024 03:38 AM
Hi Shatakshi,
You can use Onload client script or UI polices to make these fields mandatory. To check the role you can create client a callable script include and you can check or you can use the display business rule.
Please refer this article for how to check role : https://www.servicenow.com/community/developer-forum/best-way-to-check-if-specific-user-has-a-role-i...
Best Regards,
Ramesh
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‎10-22-2024 03:49 AM
I am also checking for the state condition, If state is new then it need to restrict.
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‎10-22-2024 03:51 AM
You can try like this