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After the change has left the 'New' state make the following fields read-only on the change task if the user does not have the 'change_manager' or 'admin' roles - Affected CI - Priority - Due Date - Change Request - Assignment Group - Assigned To
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Regards Dr. Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer LinkedIn: https://www.linkedin.com/in/dratulgrover YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
You can use Onload client script or UI polices to make these fields mandatory. To check the role you can create client a callable script include and you can check or you can use the display business rule.
