Developer

Dynamic Approval & Fulfillment Based on Category and Application Name

We have a catalog item with the following fields: Related Category (Mandatory) – Choice field with values:Collaboration and CommunicationCyber Security ServicesHardwareInfrastructureSoftwareApplication Name – Reference field to the Business Applicati...

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How to make attachment Mandatory for Approval in sysapproval_approver

Hi, How to make attachment mandatory approval table .

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How to use REST data broker in UI Builder to retrieve ServiceNow data

I have read one of the most efficient ways to retrieve data in UI Builder or a Workspace is by using internal REST APIs to retrieve the data to display, however, I have not been able to find any examples I can follow or seen any documentation or post...

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Reference field autocomplete dropdown options not highlighting on hover in PROD

Hello, We are seeing an issue in our PROD instance where some reference field autocomplete dropdown options are not visually highlighting when hovering over them. Example behavior: When typing into a reference field, the autocomplete dropdown display...

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How to Pass the Value from Widget Controller to On-load Script to set it to Variable field.

I am trying to create a spModal + Widget. Where if I click Submit, it will pass the value from controller into on-load script to set it to the variable field. HTML code:<div><label>Select Mailbox Type</label><select ng-model="c.selected"><option valu...

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Resolved! g_form.addOption() not rendering choices on field switch — ServiceNow Client Script Issue

Problem StatementI have a dependent dropdown where selecting an Operations Category dynamically loads filtered Fault Category choices via GlideAjax and g_form.addOption().Issue: When I select an Operations Category for the first time, choices load co...

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How to invoke one AI Agent from another AI Agent in Virtual Agent Assistant?

Hi Team,I have created an AI Agent and deployed it in Virtual Agent (VA) as an assistant for end users. My requirement is to invoke different specialized agents from this main agent based on user requests—for example, an agent that creates problem ti...

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Resolved! Set Default Font Family and Font Size on Knowledge Articles (HTML-filed)

Hi! Is it possible to change the Default Font Family and Font Size when creating new Knowledge Articles via some kind of configuration? Or is the only possible way around to use Templates? Regards Anders Bogsjö

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Update Source Connection Failing After Basic Authentication Security Changes (401 Error)

Hi everyone,After the recent updates to Basic Authentication Account Security, I’ve started experiencing issues with an integration account that I use to connect update sources between my sub-production and production instances. BackgroundI’m using a...

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how to show the ritms which are waiting for approval in front end along with the changes

Hello Team, how to display the ritms which are waiting for approval along with the changes shown in below image in front end for cusomer

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How to parse HTML tags information into normal text without using the [code][/code]

Hi All,How to parse HTML tags information into normal text without using the [code][/code].

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Verify Mandatory Attachments Count on Catalog Item

Problem Statement: Need to check if exact 'n' number of attachments are added or not when user submit a request through service catalog from Portal/Native view. I know, there are couple of questions regarding making number of attachments mandatory on...

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Scripting and Coding
User Interface (UI)

Question About showing Approver Name in portal for flow

I know that displaying the approver name for flow on the portal is a known issue. ServiceNow seems to be to fix him in it Zurich version. I have found the sys properties com.glide.Hab.fflow_degine.stage_display. show_approvers in the widget Request I...

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Resolved! ServiceNow Best Practices: How Business Rules Work: A Guide for ServiceNow Developers

Business Rules are one of the most powerful tools in ServiceNow, allowing developers to control and automate business processes by interacting with data before or after records are saved. Understanding the execution lifecycle of ServiceNow Business R...

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Catalog variable – how to create number/Amount field

Hi,I have a requirement to create an “Enter Amount” field in a Service Catalog item.I tried to find Number or Integer field types in catalog variables, but I couldn’t find any option like that.My requirement is to have a field that accepts only numer...

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