Change Request - Approval Field Not Showing on Form

Laurie Marlowe1 · ‎01-14-2019

Hello All,

Does anyone know why the Approval field on the Change Request form, would not display on the form?

Things tried:

Field is selected to show on form.
No UI Policies for Approval field.
No ACL for Approval field.
No client script hiding Approval field

Approval field is not duplicated in any section of the form.
Tried removing Approval field from form, saved, re-added.
Tried moving Approval field to different location on form.

Thank you,

Laurie

Prateek kumar · ‎01-14-2019

There is an OOB ui policy on this field.

Can you please check.

https://YOURINSTANCENAME.service-now.com/sys_ui_policy.do?sys_id=554ada10cb300200d71cb9c0c24c9cc6&sysparm_record_list=tableSTARTSWITHchange%5eORDERBYDESCsys_updated_on&sysparm_record_row=18&sysparm_record_rows=32&sysparm_record_target=sys_ui_policy&sysparm_view=advanced&sysparm_view_forced=true

Please mark my response as correct and helpful if it helped solved your question.
-Thanks

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pavan9885 · ‎01-14-2019

Delete the field and create a name field with same name and see the reference if its having unique reference value then its fine .If its having same reference value like another field then also it will cause some conflicts some times .Let me know after you done all these things if you still face issues.

Laurie Marlowe1 · ‎01-14-2019

Hi Pavan9885,

The Approval field on the change request is a string field. It is updated by the workflow.

I noticed that we can see Approval field in list view, just not form view.

Thank you,

Laurie

Ashutosh Munot1 · ‎01-14-2019

Hi,

Are you editing the same view?

Thanks,
Ashutosh

Laurie Marlowe1 · ‎01-14-2019

Yes. Default view.