Change Request - Approval Field Not Showing on Form

[Laurie Marlowe1]

Hello All,

Does anyone know why the Approval field on the Change Request form, would not display on the form?

Things tried:

• Field is selected to show on form.
• No UI Policies for Approval field.
• No ACL for Approval field.
• No client script hiding Approval field

• Approval field is not duplicated in any section of the form.
• Tried removing Approval field from form, saved, re-added.
• Tried moving Approval field to different location on form.

Thank you,

Laurie

[Prateek kumar · Accepted solution]

There is an OOB ui policy on this field.

Can you please check.

https://YOURINSTANCENAME.service-now.com/sys_ui_policy.do?sys_id=554ada10cb300200d71cb9c0c24c9cc6&sysparm_record_list=tableSTARTSWITHchange%5eORDERBYDESCsys_updated_on&sysparm_record_row=18&sysparm_record_rows=32&sysparm_record_target=sys_ui_policy&sysparm_view=advanced&sysparm_view_forced=true

[Laurie Marlowe1]

Hello All,

The issue is an OOB UI Policy called "Hide fields - Approval".  For some reason, text search did not return this UI Policy, and I missed it.

De-activated UI Policy.  Created new UI Policy to make field read-only.  

Thank you for your help.

Laurie

[Prateek kumar]

I think i pointed you to the same UI policy. Didn't my URL take you to the Hide fields - Approval ui policy??