change request

[Anantha27]

In the change request there is one column in related lists "Affected CI's" we need to populate more than one CI in the change request without adding it manually.

[Amit Verma · Accepted solution]

Hi @Anantha27 

Below posts could be helpful :

https://www.servicenow.com/community/itsm-forum/autopopulate-all-affected-cis-in-related-list-of-cha...

https://www.servicenow.com/community/developer-forum/auto-populate-affected-cis-change-management/m-...

Thanks and Regards

Amit Verma

[Dr Atul G- LNG · Accepted solution]

Hi @Anantha27 

The logic of same work with UI action - Impacted Services / CI. If you add a Service in Impacted Services  Related Tab, it will pull the associated relation of CI and add in affected CI. But if you want to just add a CI in Affected CI tab, then you need to add manually only. 

[Ramesh_143 · Accepted solution]

Hi @Anantha27 !

Please go through the below link 

https://www.servicenow.com/community/itsm-forum/how-to-create-a-standard-change-template-with-multip...

Thanks, and Regards

Ramesh Shankarolla

Please mark this response as correct or helpful if it assisted you with your question.

[VishaalRanS · Accepted solution]

Hi @Anantha27 ,

Kindly go through the below links:

Solved: Re: Autopopulate all affected cis in related list ... - ServiceNow Community

Solved: How to create a Standard Change template with mult... - ServiceNow Community

Thanks, and Regards

Vishaal

Please mark this response as correct or helpful if it assisted you with your question.

[brahmandlapally · Accepted solution]

Hi @Anantha27 

https://www.servicenow.com/community/itsm-forum/autopopulate-all-affected-cis-in-related-list-of-cha...

[Ramesh_143 · Accepted solution]

Hi @Anantha27 !

Please go through the below link 

https://www.servicenow.com/community/itsm-forum/how-to-create-a-standard-change-template-with-multip...

Thanks, and Regards

Ramesh Shankarolla

Please mark this response as correct or helpful if it assisted you with your question.

[VishaalRanS · Accepted solution]

Hi @Anantha27 ,

Kindly go through the below links:

Solved: Re: Autopopulate all affected cis in related list ... - ServiceNow Community

Solved: How to create a Standard Change template with mult... - ServiceNow Community

Thanks, and Regards

Vishaal

Please mark this response as correct or helpful if it assisted you with your question.

[brahmandlapally · Accepted solution]

Hi @Anantha27 

https://www.servicenow.com/community/itsm-forum/autopopulate-all-affected-cis-in-related-list-of-cha...

[Dr Atul G- LNG · Accepted solution]

Hi @Anantha27 

https://youtu.be/u1lsJzZYIyo

https://youtu.be/DbsgwqbqEdk

[thullurishalini]

• To populate more than one Configuration Item (CI) in the “Affected CI’s” related list of a Change Request in ServiceNow without adding them manually, you can use a script to automate this process. Here’s a basic example of how you can achieve this using a business rule or a script include:

1. Create a Business Rule:
   • Navigate to System Definition > Business Rules.
   • Click on New to create a new business rule.
   • Set the Table to Change Request (change_request).
   • Set the When field to before or after depending on when you want the script to run.
   • In the Advanced tab, add the following script:
     

     (function executeRule(current, previous /*null when async*/) {
     // Array of CI sys_ids to be added
     var ciArray = ['sys_id1', 'sys_id2', 'sys_id3']; // Replace with actual sys_ids of CIs

     ciArray.forEach(function(ciSysId) {
     var gr = new GlideRecord('task_ci');
     gr.initialize();
     gr.ci_item = ciSysId;
     gr.task = current.sys_id;
     gr.insert();
     });
     })(current, previous);