change request

[Anantha27]

In the change request there is one column in related lists "Affected CI's" we need to populate more than one CI in the change request without adding it manually.

[vermaamit16 · Accepted solution]

Hi @Anantha27 

Below posts could be helpful :

https://www.servicenow.com/community/itsm-forum/autopopulate-all-affected-cis-in-related-list-of-cha...

https://www.servicenow.com/community/developer-forum/auto-populate-affected-cis-change-management/m-...

Thanks and Regards

Amit Verma

[Dr Atul G- LNG · Accepted solution]

Hi @Anantha27 

The logic of same work with UI action - Impacted Services / CI. If you add a Service in Impacted Services  Related Tab, it will pull the associated relation of CI and add in affected CI. But if you want to just add a CI in Affected CI tab, then you need to add manually only. 

[Ramesh_143 · Accepted solution]

Hi @Anantha27 !

Please go through the below link 

https://www.servicenow.com/community/itsm-forum/how-to-create-a-standard-change-template-with-multip...

Thanks, and Regards

Ramesh Shankarolla

Please mark this response as correct or helpful if it assisted you with your question.

[VishaalRanS · Accepted solution]

Hi @Anantha27 ,

Kindly go through the below links:

Solved: Re: Autopopulate all affected cis in related list ... - ServiceNow Community

Solved: How to create a Standard Change template with mult... - ServiceNow Community

Thanks, and Regards

Vishaal

Please mark this response as correct or helpful if it assisted you with your question.

[brahmandlapally · Accepted solution]

Hi @Anantha27 

https://www.servicenow.com/community/itsm-forum/autopopulate-all-affected-cis-in-related-list-of-cha...

[vermaamit16 · Accepted solution]

Hi @Anantha27 

Below posts could be helpful :

https://www.servicenow.com/community/itsm-forum/autopopulate-all-affected-cis-in-related-list-of-cha...

https://www.servicenow.com/community/developer-forum/auto-populate-affected-cis-change-management/m-...

Thanks and Regards

Amit Verma

[Dr Atul G- LNG · Accepted solution]

Hi @Anantha27 

The logic of same work with UI action - Impacted Services / CI. If you add a Service in Impacted Services  Related Tab, it will pull the associated relation of CI and add in affected CI. But if you want to just add a CI in Affected CI tab, then you need to add manually only. 

[Aarushi1991]

where can isee those OOTB affected CI and Impacted Services / CI , i don't see them in Relationships table or not in UI ? is any properties controlling it  

[thullurishalini]

Hi @Aarushi1991 
You can see OOTB affected CIs and Impacted Services/CIs in the Task CI and Affected CI related lists on the form layout. Ensure these related lists are added to the form. No specific properties control their visibility.