Developer

Resolved! Clarification on OOTB Behavior for RITM and Catalog Task State Updates in ServiceNow

Hello Team,I am working on the following requirement:When the “Backup Required” field is set to “Yes,” three catalog tasks should be created in parallel. If two tasks are closed as “Close Complete” and the third task is closed as “Close Incomplete,” ...

Question

New Smart Assessments Updates : Granular Delegation , Quick Edits and More!

Hello Community, Smart Assessments have become even smarter with the Australia release. Let’s explore the new features 1) Granular Delegationone of my favorites . Granular Delegation allows the primary owner to assign individual assessment sectio...

Article

How to show Software License compliance status based on multiple tenant for a publisher SAM Pro

We have Integrated with Microsoft multiple tenants to fetch Software data (Subscriptions).Using SAM-PRO- Direct SaaS Integration profiles, this integration has been done between ServiceNow and different tenants. However , It has been observed that Su...

Question

I need to configure padlock icon is coming next to attachment

Hi Folks, I am currently working on Parent–Child attachment synchronization. Attachments from the parent record are being successfully copied to the child records.However, I have observed a UI behavior difference:On the Parent Incident, the same atta...

Question

Unable to change “Save action failed” error message while creating report – sys_ui_message not work

Hi Team,I am facing an issue while creating a report in ServiceNow. When I try to save the report, I receive the following generic error message: save action failed Navigating to Reports → Create New ReportFilling the required details (Report Title, ...

Question

Copilot studio integration with ServiceNow

We are trying to create a sort of contracts bot in copilot studio that looks what is in the ast_contract and answer any questions that the user has about them. However the challenge we are facing is that most of the information is attached to the rec...

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Resolved! In which column or table, the AI generated summary for incident will be stored

Question

Building a Scrum Poker App with Build Agent: Lessons Learned and Technical Challenges

I have been working on agile projects for many years. A few years ago, I had an idea: it would be great if ServiceNow could support story estimation during Backlog Refinement or Sprint Planning meetings using Scrum Poker. I started working on it and ...

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Now Platform App Engine
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User Interface (UI)

Where to start with servicenow dynamics contact center integration

Hi Anyone know where to start with servicenow dynamics contact center integration? I'm totally blank and noob but trying to understand/map-out the possibilities Thank you/PS

Question

Hide fields based on condition in a form

Requirement: When contact has value display contact and hide: u_name, u_phone, u_company and u_email else vise versafunction onLoad() { var contact = g_form.getValue('contact'); if (contact) { // Contact has value → show contact, ...

Question

AI Experience (AIx) : are we moving away from forms and lists?

One of the most interesting shifts is happening in the UI layer. ServiceNow is introducing what they call AI Experience (AIx) : basically a conversational front door to the platform. Instead of: Navigating modulesOpening formsClicking through records...

Article

Get the SharePoint site owner list using the SharePoint online spoke

Get the SharePoint site owner list using the SharePoint online spoke, which component need to use from Microsoft SharePoint Online in the flow designer.

Question

De-Duplication tasks not associating with De-Duplication Template.

Hi,I'm not able to see the de-duplication tasks under my de-duplication template. Although I've configured it correctly for "Cloud Resource" class. Below are the screenshots and artifacts about my configuration, please review and let me know how to f...

Question

SOW Change Record – Overview Tab Loads Blank

Hi everyone, I’m running into an issue with Service Operations Workspace (SOW) where the Change Record loads with a blank Overview tab, and I’m hoping someone can point me in the right direction. Here’s what I’ve already validated: I am using base UI...

Question

My Requests for Employee Center Portal - Need to add additional custom tables

Hello, I recently opted in for the Enhanced Request Experience and now have a different setup for the My Request page that is showing at the top of my employee portal in the Employee Center Header. The current default OOB view looks to only be showi...

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