Change the label of a dot walked field from sys_user table in incident form

[Maloy Banerjee1]

Hi,

I have dot walked the "Business Phone" field from Assigned to the field to incident form. Now I want to change the label of this "Business Phone" field to "Assigned to Mobile". When I change the label from the dictionary >> Labels (From the related list) >> create a new entry, I get the following error.

I want that on the incident form it should be "Assigned to Mobile".

Please help me in same.

I know that I can use the scripting method (g_form.setLabelOf()) but I want to go without scripting.

Thanks

Maloy Banerjee

[Dr Atul G- LNG]

Hi @Maloy Banerjee1 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0551931

TRy to update the elements from phone to phones/mobile

[Ankur Bawiskar]

@Maloy Banerjee1 

without scripting it's not possible.

you can use onLoad client script on incident table and change the label

function onLoad() {
   g_form.setLabelOf('assigned_to.phone', 'Assigned To Mobile');
}

If my response helped please mark it correct and close the thread so that it benefits future readers.