Changes on Stories don't trigger Email Notification

[Ruihster]

Hey All I hope this is the right Forum for this question.

I've run into several issues with stories in various instances.

The latest issue I discovered is that email notifications are not sent out when changes are made to stories.

I've created an Email Notification on the Task table which should trigger when the Assigned to Changes.

The triggers are when the record is inserted or updated with the following filters:

Assigned to is not empty and Assigned to changes and Task type is Task Or Story.

When I change the assigned to on a Task, it sends an Email, but when I change the Assigned to on a Story the Email Notification isn't triggered.

I've already run across a number of problems with Stories.

Does anyone know if this is a bug or had experienced the same problem, or if it's an error on my side?

Thanks

Regards.

[James Chun]

Hi @Ruihster,

My understanding is that the notification created on the parent table will not be triggered by the child tables when it's triggered via 'Record inserted or updated'. e.g. https://www.servicenow.com/community/developer-forum/child-table-not-triggering-notifications-that-a...

So instead, you can do one of the following:

• Create another notification on the Story table
• Use Event to trigger the notification (can be used for parent/child tables)

Hope it helps, cheers.

[Ruihster]

Hey, thanks for the Info.

You are right, I tested it with other Task Types like VTB_Task (Private Task), Cases, Change Tasks, etc. and it only triggered the Notification when a task record [task] was updated and not records of Child Tables.

So a workaround is to create a own Notification on each table and use the same Template so the text is the same or use Events.

Thanks 😄