Changing the Status Field values

[tekkytommy]

Hi,

We have a requirement to change the status values in ServiceNow in one of the applications.

If I change the status names or values, will this break anything?

In the Form Design, I see Draft [-5] and again Draft [-6].   What does this mean?

[Pradeep Sharma]

Hi Tom,

If you change the existing label value then make sure corresponding change is done in any script which might be using this field.

[Stijn Verhulst3]

Hi Tom,

I can only agree with Pradeep but also take into account which tables make use of the status field. It can be that for example 5 tables all use the same status field. So changing the value can cause wrong statuses across multiple applications.

Also there's a possible impact on all kinds of OOB scripts which look at the value of status fields.

Sometimes it's a good option to define new choices on a choice list for a particular table/field. This way you override the existing choices.

Plus; keep in mind of redefining your active/inactive states in case of changing/add new values: TaskStateUtil - ServiceNow Wiki

Kind regards,

Stijn

[tekkytommy]

The Status fields I am referring to are in Release Management. To modify the Status field, I selected:   Configure, then Form Design.  

When I see Draft [5], On Hold[11] - what does the number mean? Does the number indicate that 5 tables reference the <Draft Status>? Should I hide the out-of-box Status and create a new Status field?

Is there a way to find out if there are any OOB scripts associated with this field?

[Pradeep Sharma]

HI Tom,

Number here indicates the choice value for the state field. However you can make the field "State" choice value inactive and create a new choice values in the same field state.