Changing the Status Field values
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08-26-2015 08:44 AM
Hi,
We have a requirement to change the status values in ServiceNow in one of the applications.
If I change the status names or values, will this break anything?
In the Form Design, I see Draft [-5] and again Draft [-6]. What does this mean?
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08-27-2015 02:07 AM
Hi Tom,
there sure is a way to find out. A trick I apply to find scripts which affect a certain field is searching for Business Rules, Client Scripts, etc... which have the name of the field defined in their condition/script fields. Or you can also search for the number, which represents the value of the state field, in the mentioned fields.
Sometimes however you need to check manually; for example Business Rule can alter certain fields via the Actions tab in case you're not using a script.
Stijn
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08-27-2015 02:16 AM
And before you set any existing state value as inactive, please check once if any of the records is having the same status value. The status value will not be lost but it would appear in blue in list view of the table...
