Developer

Run actions when a flow is cancelled?

So I have a flow that does a number of things and what we are finding is that there are instances when we need to cancel the flow. This is not difficult but we need the flow to clean up after itself. I was hoping that a cancel was considered an err...

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Agentic Workflow gets stuck after trigger

I have created an Agentic workflow. It was working fine and I have tested this like n number of times starting in DEV and promoting till TEST.I saw the workflow getting stuck in execution plan like very rare, maybe once or twice. But now for past few...

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CMDB - Certificate Lifecycle Management: A ServiceNow Approach

Use case: The procedure for managing the life cycle of certificates within the ServiceNow ecosystem. Understanding and advancing in certificate life cycle management. Solution: In the context of CMDB CI, Certificate Management plays a crucial role ...

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Resolved! How to Set Up Calendar Invites for Outlook Using ServiceNow

Introduction: Creating calendar invites for Outlook through ServiceNow can significantly streamline the scheduling of meetings and events. This guide will walk you through the steps to set up an iCalendar event and trigger it via email notification u...

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CMDB Workspace - How to add 'Service and Offerings'

Hello Experts, On CMDB Workspace for a windows server CI, there is 'Service and Offerings' section that has the below tabs like Service Instances, Business Offerings, Technology Management Service, Technology Management Offering.. It currently shows ...

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Resolved! URGENT: PDI Offline (dev304261) – Build Agent Competition Blocked

Hello,I am currently facing a critical issue with my Personal Developer Instance (PDI), which is now showing as "Offline" and is completely inaccessible.Instance details:- Instance: dev304261- Type: Personal Developer Instance (PDI)- Version: Zurich-...

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Handling Special Characters in Scripted REST API Payload

Hi,I have created a Scripted REST API to generate requests in ServiceNow. However, when special characters are passed in the payload, the field values are stored as encoded entities such as à, ', &, etc.Currently, I am using the followin...

Question

Flow error "Scope does not have read access to table sys_dictionary" with everything in global scope

Hi Developers, I need your help with a peculiar error that I can't quite figure out. I am creating a flow and using a "Look up records" action to find "sys_dictionary" records fulfilling some specific filter conditions. The flow is running as System ...

Question

Need to alter Create Case multiselect field mapping in CSM workspace

I created a new case type for CSM Workspace. I followed the instructions below to enable the Create Case multiselect. There are some fields, like Assignment Group and location that are not mapped OOB from this action. I haven't been able to find the ...

Question

CSM Create Case UI Action not visible on interactions created from OOB email flow

I created a new case type for CSM and have activated the multiselect Create Case action. As you can see, when the type of interaction is phone (or manually created no matter what the type is), the Create Case action is working as expected. But when t...

Question

changes() and journal fields

We were troubleshooting a failing business rule and whilst the cause turned out to be unrelated to this topic we noticed this statement in the ServiceNow documentation:=========================GlideElement - changes()Determines if the current field h...

Question

Salesforce Spoke – Multiple Tenant Integration

Hi Team,I am working on integrating ServiceNow with Salesforce using the Salesforce Spoke. In our setup, we have two different Salesforce tenants that need to be integrated with ServiceNow.To achieve this, I created two child connections under the Sa...

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Genius result link openning in the same tab

Hi,can anyone please help me why these genius results links can't be opened in a different tab even by clicking ctrl + click?

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More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! Last year, you showed us what was possible with the power of Build Agent. The apps you created, the prompts you shared, and the ideas you brought to life using Build Agent insp...

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Creating a Story from a Demand - copying data

Zurich Patch 7 We would like to copy additional fields to the story when we create it from a demand. Most are relatively straightforward but one is a bit more complicated. We want to map impacted business applications from the Demand to product on St...

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