Clarification on the Usage of Keys in ServiceNow University

[TejeshC]

Hi Community,

I am exploring the learning resources available in ServiceNow University, and I’ve come across the term "Keys" used in several places (e.g., training subscriptions, learning plans, certifications, etc.).

Could someone kindly explain:

• What exactly are "Keys" in the context of ServiceNow University?

• How are they used—for accessing courses, certifications, or exams?

Appreciate any insights or links to relevant documentation. Thanks in advance for your help!

Best regards,
Tejesh

[YaswanthKurre · Accepted solution]

Hi @TejeshC ,

1. Keys are awarded to a person when they complete any learning content or certification.
2. No, You cannot spend keys on anything.

Please refer this KB article : https://learning.servicenow.com/lxp/en/get-started-with-servicenow-university-resources/getting-star...

Mark this as helpful and correct if this solves your question.

Thanks,

Yaswanth

[Vlad Rashkov]

The correct answer is: Can I spend the points and keys I earn?

No. Points and keys are earned solely for the purpose of rising in the ranks.

[jermaineg]

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@TejeshC wrote:

Hi Community,

I am exploring the learning resources available in ServiceNow University, and I’ve come across the term "Keys" used in several places (e.g., training subscriptions, learning plans, certifications, etc.).

Could someone kindly explain:

• What exactly are "Keys" in the context of ServiceNow University?

• How are they used—for accessing courses, certifications, or exams?

Appreciate any insights or links to relevant documentation. Thanks in advance for your help!

Best regards,
Tejesh

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Keys are basically part of the ranking system on ServiceNow University. You earn them for bigger achievements like mainline certs (1 key each), community stuff (Rising Star, MVP, every 100 accepted solutions), or CTA/CMA.

[VJ_Srivastava]

Hello @TejeshC,

From an enterprise IT and capability-building perspective, "Keys" (often functioning alongside Learning Credits) are the mechanism organizations use to centrally manage and distribute their ServiceNow training investments.

Rather than having developers individually expense certification exams or premium instructor-led courses, IT leadership procures these training allocations in bulk. These are then distributed as individual Keys (such as exam vouchers or class enrollment codes) to team members.

This centralized approach allows technical leaders to strategically allocate training resources, ensuring that the team is gaining the specific certifications, like ITOM, HRSD, or Integration Hub, that directly align with the organization's upcoming ServiceNow deployment roadmap and architectural goals.