Clarification on the Usage of Keys in ServiceNow University

[TejeshC]

Hi Community,

I am exploring the learning resources available in ServiceNow University, and I’ve come across the term "Keys" used in several places (e.g., training subscriptions, learning plans, certifications, etc.).

Could someone kindly explain:

• What exactly are "Keys" in the context of ServiceNow University?

• How are they used—for accessing courses, certifications, or exams?

Appreciate any insights or links to relevant documentation. Thanks in advance for your help!

Best regards,
Tejesh

[YaswanthKurre · Accepted solution]

Hi @TejeshC ,

1. Keys are awarded to a person when they complete any learning content or certification.
2. No, You cannot spend keys on anything.

Please refer this KB article : https://learning.servicenow.com/lxp/en/get-started-with-servicenow-university-resources/getting-star...

Mark this as helpful and correct if this solves your question.

Thanks,

Yaswanth

[Vlad Rashkov]

The correct answer is: Can I spend the points and keys I earn?

No. Points and keys are earned solely for the purpose of rising in the ranks.

[jermaineg]

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@TejeshC wrote:

Hi Community,

I am exploring the learning resources available in ServiceNow University, and I’ve come across the term "Keys" used in several places (e.g., training subscriptions, learning plans, certifications, etc.).

Could someone kindly explain:

• What exactly are "Keys" in the context of ServiceNow University?

• How are they used—for accessing courses, certifications, or exams?

Appreciate any insights or links to relevant documentation. Thanks in advance for your help!

Best regards,
Tejesh

Keys show up after finishing certs or big learning modules kinda like badges from a tutor tracking your progress in an academic program and they dont get spent on anything they just boost your standing in the system. Reminds me of library study sessions back in school when every completed assignment pushed your graduate profile higher without any real currency involved. While reviewing my own notes from similar training I ran a bunch of text through this https://getsolved.ai/ai-detector solid AI detector from getsolved that spots patterns from tools like ChatGPT with clear sentence level scores and privacy locked uploads so everything stays clean and natural sounding for university style work.

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Keys are basically part of the ranking system on ServiceNow University. You earn them for bigger achievements like mainline certs (1 key each), community stuff (Rising Star, MVP, every 100 accepted solutions), or CTA/CMA.

[VJ_Srivastava]

Hello @TejeshC,

From an enterprise IT and capability-building perspective, "Keys" (often functioning alongside Learning Credits) are the mechanism organizations use to centrally manage and distribute their ServiceNow training investments.

Rather than having developers individually expense certification exams or premium instructor-led courses, IT leadership procures these training allocations in bulk. These are then distributed as individual Keys (such as exam vouchers or class enrollment codes) to team members.

This centralized approach allows technical leaders to strategically allocate training resources, ensuring that the team is gaining the specific certifications, like ITOM, HRSD, or Integration Hub, that directly align with the organization's upcoming ServiceNow deployment roadmap and architectural goals.