Clarification on the Usage of Keys in ServiceNow University

[TejeshC]

Hi Community,

I am exploring the learning resources available in ServiceNow University, and I’ve come across the term "Keys" used in several places (e.g., training subscriptions, learning plans, certifications, etc.).

Could someone kindly explain:

• What exactly are "Keys" in the context of ServiceNow University?

• How are they used—for accessing courses, certifications, or exams?

Appreciate any insights or links to relevant documentation. Thanks in advance for your help!

Best regards,
Tejesh

[YaswanthKurre · Accepted solution]

Hi @TejeshC ,

1. Keys are awarded to a person when they complete any learning content or certification.
2. No, You cannot spend keys on anything.

Please refer this KB article : https://learning.servicenow.com/lxp/en/get-started-with-servicenow-university-resources/getting-star...

Mark this as helpful and correct if this solves your question.

Thanks,

Yaswanth

[VladiRashkov]

The correct answer is: Can I spend the points and keys I earn?

No. Points and keys are earned solely for the purpose of rising in the ranks.