Click here to Approve Request online: ${URI} is taking to RITM page

[Piyush291]

Hi All,

I have created a notification on sys_approval table and "Click here to Approve Request online: ${URI}" is oob functionality which will take you to the approver page to Approva/Reject. But it is taking to RITM page.

Ques 2. I have created one Rejection notification on workflow which runs on sc_req_item table. Now i want to display the Rejection reason comments which approver add on comments section during rejection. Any possibilty how i can achieve this both issues.Thanks in advance.

[Ankur Bawiskar]

Hi,

please find responses below

1) are you using sso? check link below for more help

https://community.servicenow.com/community?id=community_question&sys_id=ccbacb2ddb5cdbc01dcaf3231f96...

2) you will have to write email script for that; query sysapproval_approver table for this RITM and state as rejected; pick up the comments and pass in email body

sample script below

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
/* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
/* Optional GlideRecord */ event) {

var gr = new GlideRecord('sysapproval_approver');

gr.addQuery('approval_for', current.sys_id);

gr.addQuery('state','rejected');

gr.query();

if(gr.next()){

template.print('Reason for rejection is: ' + gr.comments);

}

})(current, template, email, email_action, event);

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Ankur Bawiskar]

@Karan 

Hope you are doing good.

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Regards
Ankur