Clone My Request Widget not recognizing a new My Request Filter

[Colleen1]

I am new to working with the Widget portion of ServiceNow.  We have a requirement to mimic the current My Request functionality on the portal page to specifically search requests and/or incidents that have the term 'transHUB' in the short description.  I have created a new catalog request item called 'transHUB requests' for many different request items the end user may need (new maintain item and workflow that is all working).  This is an important initiative and expect a good number of requests with this category/topic.  I have cloned the 'My Requests' widget (my-requests-v2) and cloned the My Requests page.  Both called transhub_requests.  I have also added a new menu to the SP Header Menu to have 'transHUB requests' appear in the banner next to 'Tickets'(see below).  I have also created a new 'my request filter', as shown below, to reference this widget and page.  I can get the page to appear when I click on the 'transHUB requests' from the menu selection and displays my page. It appears to be pulling the same logic as in My Requests but I assume that I need to update a script some place but sure where.  But I cannot, and do not honestly know where, to set the query so that it returns only requests and/or incidents with 'transhub' contained in the short description field.  Any direction or assistance here would be appreciated.  Or if there is a better solution out there.  I first tried a Simple List but the user wants to be able to search on these selected incidents/requests so the simple list was not an option, unless I am missing something.

HHere is my new My Request Filter:

Thank you and any assistance would be greatly appreciated.

[Colleen1]

Gopi,

Thank you again for your assistance.  I am going to stop on what I have completed and wait until after we upgrade to Orlando in a couple of weeks to continue.  Your advice on how to change my catalog item was perfect and is working now!  Also, I will look into getting an instance on the developer site lie you suggested. Thank you again for all your help.

Colleen

[Gopi22 · Accepted solution]

Thanks Colleen. 

Please mark my answer correct if it is the correct solution.

Happy to help !! 

[Colleen1]

Forgot attachment

[SatheeshKumar]

I dont think you need code change anywhere.

First check all the filters in request_filter which are  active on "sc_req_item" there can be a active conflicting filter.

have you deactivated the existing filter before adding new one??