I am new to working with the Widget portion of ServiceNow. We have a requirement to mimic the current My Request functionality on the portal page to specifically search requests and/or incidents that have the term 'transHUB' in the short description. I have created a new catalog request item called 'transHUB requests' for many different request items the end user may need (new maintain item and workflow that is all working). This is an important initiative and expect a good number of requests with this category/topic. I have cloned the 'My Requests' widget (my-requests-v2) and cloned the My Requests page. Both called transhub_requests. I have also added a new menu to the SP Header Menu to have 'transHUB requests' appear in the banner next to 'Tickets'(see below). I have also created a new 'my request filter', as shown below, to reference this widget and page. I can get the page to appear when I click on the 'transHUB requests' from the menu selection and displays my page. It appears to be pulling the same logic as in My Requests but I assume that I need to update a script some place but sure where. But I cannot, and do not honestly know where, to set the query so that it returns only requests and/or incidents with 'transhub' contained in the short description field. Any direction or assistance here would be appreciated. Or if there is a better solution out there. I first tried a Simple List but the user wants to be able to search on these selected incidents/requests so the simple list was not an option, unless I am missing something.
Thank you and any assistance would be greatly appreciated.
If you are looking at sc_req_item , you should be able to query against the catalog item field that was used to create the request in the first place.
If you set your condition to look for the specific item type you are creating, and you are still getting additional requests showing up, then we may have to modify code to stop that happening.
Please mark correct ✅ if this solves your issue and helpful 👍 if it has assisted you.
