closed date is showing same as resolution date for risk accepted problem

[Dr Atul G- LNG · Accepted solution]

Hi @suhashini more 

This is expected behavior. Once the risk has been accepted, the PRB will move to the closed state, so the date will remain the same.

[Dr Atul G- LNG · Accepted solution]

Hi @suhashini more 

This is expected behavior. Once the risk has been accepted, the PRB will move to the closed state, so the date will remain the same.

[Ankur Bawiskar]

@suhashini more 

did you check how the closed date is getting populated?

any business rule or flow?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Robbie · Accepted solution]

Hi @suhashini more,

As @Dr Atul G- LNG has pointed out. For 'Risk Accepted' problems, once accepted, the Problem is both Resolved and Closed at the same time - therefore the date and timestamp are the same for both. This is by design and Out Of Box behaviour.

Please note, this does differ for when a Problem follows the different path or 'Fix' rather than 'Risk Accepted'. For a 'Fix' Problem, once fixed, the Problem is Resolved, and then a further 'Complete' action is required. For these cases the Resolved date and Closed date/timestamp will be different. Again - by design.

If you want to override or view this behaviour, it's controlled in the Business Rule: 'Update fields when Problem is Resolved'.

To help others (and for me to gain recognition for my efforts), please mark this response correct by clicking on Accept as Solution and/or Kudos.

Thanks, Robbie