Collaborate on Major Incident Workbench is not visible

[Kartik Magadum]

The "Collaborate on Major Incident Workbench" UI element remains invisible even after the installation of the "Notify" plugin.

As indicated in the ServiceNow documentation: You need to activate the Notify plugin (com.snc.notify) for the Collaborate tab to appear, but the Collaborate tab does not appear.

Please refer the doc for more info: https://docs.servicenow.com/en-US/bundle/vancouver-it-service-management/page/product/incident-manag...

Any assistance in resolving this issue would be greatly appreciated.

Thanks & Regards

Kartik Magadum 

[SANDEEP28 · Accepted solution]

@Kartik Magadum Along with Notify "com.snc.notify" plugin you need to put the valid number in below system property.

glide.notify.task.phone_number

Once you add number here, collaborate  tab will be visible in workbench

Refer below article for the same

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0754834

If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !! 

[Kartik Magadum]

Hello @SANDEEP28 

Thank You so much for you replay..!! and it's really worked.

In addition to your previous statement, it is essential to configure the "com.snc.iam.notify_number" property as well.

Thank You @SANDEEP28 

Thanks & Regards

Kartik Magadum