Column label missing

[Gowthami Senthi]

Hi,

I have updated some fields via updateset from one env to another env. After that column labels are got deleted.

I have in DB, those fields are not updated.

But those fields are in dictionary entry and field labeI. In dictionary entry have tried with sorting any fields form list, column labels are visible. But while reloading the form, again column labels are invisible. Checked in Table form and found that the form layout is empty.

This issue is happening whenever we are updating any dictionary entry in a table.

Tried with import XML for all those dictionary entries, but it is not getting updated.

Thanks in Advance,

[urmilla]

Hi, So exporting xmls and importing it to the other worked? It seemed to have not worked for me. Please advise. Thanks

[Sharique Azim]

Hi Urmila,

I would suggest you to check the sys_id of the fields in your dev and sub-prod environment. I recently came across an issue where the sys_id was different in dev(i created them somehow later). importing the xml did not help, neither did deleting and moving the xml.

Then i deleted the column again, and   moved the field from sub-prod making some changes on the field and capturing in an update set.Strangely, it worked for me.

Thankfully, I did not have much dependency on the field.

Regards,

Shariq

[urmilla]

Hi Shariq,

Thank you for the suggestion. Unfortunately we had over 240 fields and went ahead with a clone. But perhaps your suggested approach could have been a work around.

I did try deleting and recreating fields, it did not work.

Also, when I moved the update set to a tertiary instance, faced no issues, all dictionary entries were updated, however only for the said instance I faced this issue.

Pretty tricky such issues can be

Thanks & Regards,
Urmilla

[Pradeep Sharma]

Hi Aj,

To add, Please refer suggestions from this thread and check if that helps.

Cannot Fix Empty Labels in a table

[nireeshareddy]

I had the similar issue when I tried to create a custom field on a table.

1. Check the sys_documentation table for the new label.

2. If you have the label but still the column label is empty then clear the cache https://<your_instance>.service-now.com/cache.do

3. You can also try logging into some other browser and you will be able to see the column label.

Please make sure that your new column label is existing in the xml record.