Comments on approval email ?

[Andrew Pickles]

Hi All please help with this ..

I have a requested item that triggers a workflow.

In that workflow we trigger an approval request, but in the email that is received by the approver it says "comments :" with no information after that.

I want to populate that with some text from the requested item.

I see in the mail template that it is using sysapproval.description to print these comments, so i am trying to get text from a variable in the requested item, into the sysapproval.description field.

I managed to populate the description in the request by using a script in the workflow and i though that would then also populate the sysapproval.description, but it doesnt.

can someone please tell me how i can either get the description from the request into the approval email, or populate the sysapproval.description field from a script in the workflow ? (same result)

Many thanks

[Andrew Pickles]

As suspected, i tried it and now an approval record is not even created !

Because this script area is used to set the approver.

This is the script i tried.

// Set the variable 'answer' to a comma-separated list of user ids and/or group ids or an array of user/group ids to add as approvers.
//
// For example:
// answer = [];
// answer.push('id1');
// answer.push('id2');
sysapproval.description = 'Business Justification : ' + current.variables.business_justification;

This all seems very silly to me.

How is the approver supposed to know what they are approving if we cant populate the comments section somehow ??!!

All i want is to have the business justification for the request, which is a variable on the RITM, to be included in the approval email so that the approver can see.

At the moment all they see is

comments :

Approve

Reject

Why is it so difficult to do this ??

I easily set the description on the request using script, and i just need a way to also set that same description on the approval description

Thank you for your help so far