Configuration Item remove note on the ticket

[Rairai31]

Hi All,

Do you happen to know what rule/script is being triggered that when you deleted a CI that has been linked to a ticket, it will have note that CI was removed. Thank you.

[Harish KM]

Hi @Rairai31 how are you deleting the CI and on which table, provide more details,

there will be a BR at the backend which updates the comments on the table

[Rairai31]

Hi @Harish KM,

First, I created an INC and linked the CI on the configuration item field. After that, I deleted the CI record on the cmdb_ci table. Then that note appears on the incident record. Did I make sense? Thank you. 

[Harish KM]

Hi @Rairai31 the reason you see update and removal is beacuse the configuration item is added under activity, so the activity log will capture any update on CI field, this happens for all the fields if you select under activity tab in below screenshot.

If you dont want CI activity to be displayed, you can uncheck the CI field from activity filter

[Rairai31]

Hi @Harish KM, do you happen to know the name of the BR that updates the comments on the table? Thank you