Configure approvals for Knowledge Article based on KB Category

[SNOW46]

Hello All,

There is a requirement from our customer to build approvals based on Knowledge Base Category instead of Knowledge Base level.

There is OOB Workflow Knowledge Article -Publish workflow where we need to modify the level of approvals based on the Category selected.

When Category is Network then it should trigger approval to a specific user and in the same way, if Category is selected as Oracle it should trigger approval to some other user.

Can anyone suggest to me how to achieve this?

Thanks

[DrewW]

Easiest way would be to add an Approver field to the Category table and put the approver there.  Then in the workflow add the approval action where needed and pull the approver from the categories approver field that you created.

[SNOW46]

Hello Drew,

Can you please help me with the configurations steps as to how to achieve this?

Since I am new to this requirement and it is also very urgent as I need to set up a demo.

Thanks

[DrewW]

Sounds like this is a good opportunity for learning something new.

Google is your friend on this one.

Adding fields to a table - Add User Reference field to Knowledge Category table.
https://developer.servicenow.com/dev.do#!/learn/learning-plans/quebec/new_to_servicenow/app_store_learnv2_buildneedit_quebec_adding_fields_to_a_table

Workflow Editor
https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/administer/workflow/reference/workflow-editor.html

Now Learning also has a number of free things you can go thru to learn how to do this
https://nowlearning.servicenow.com/lxp

[Snehal20]

Hello ,
I have same requirement, have you got any solution for that?