Configure change window

Anubhav Srivas1 · ‎04-02-2020

Hello Experts,

I need to configure a change window like the attached image. I'm new to this. Please help me out.

Thanks in Advance!

The SN Nerd · ‎04-14-2020

Hey,

Maintenance windows don't prevent the change from being logged, they just highlight to the change scheduler that they have scheduled it outside of the maintenance window. If the window is configured correctly, a 'Conflict detected' message will popup when they save the Change.

I generally suggest adopting OOTB here and not implementing logic to prevent the Change from being scheduled. Why do I say this?

In my view, it is better to know about Changes that are happening outside of hours than to have people subverting the Change process entirely and not logging changes when they want to do them outside of hours. That's the behaviour that is encouraged by preventing them from logging Changes - people will just stop logging Changes that they want to do outside of hours. Introducing behaviour that discourages Change logging is probably the worst thing you can do to that process.

If you must proceed, you could build checks into the ChangeRequestStateModel Script Includes to enforce this by looking at the Conflict State field.

ServiceNow Nerd
ServiceNow Developer MVP 2020-2022
ServiceNow Community MVP 2019-2022

View solution in original post

Anubhav Srivas1 · ‎04-06-2020

Hi,

Please help me with this.

Anubhav Srivas1 · ‎04-06-2020

@Ankur Bawiskar @Pradeep Sharma @Chuck Tomasi : Please help!

The SN Nerd · ‎04-07-2020

You need to create schedule entries for the days and times and related them to your Change Windows. Then convert your Major/Minor conditions into Change record conditions in ServiceNow.

ServiceNow Nerd
ServiceNow Developer MVP 2020-2022
ServiceNow Community MVP 2019-2022

Anubhav Srivas1 · ‎04-08-2020

Hi Paul,

Can you please help me with an example. I'm new to this.

No idea how to convert Major/Minor conditions into Change record.

Thanks in Advance!