Hi,Hopefully this is just me being a scripting novice.We require the ability to send bespoke notifications to users subscribed to particular service offerings, and have created a catalog item where the service manager can select the offering and comp...
Hello Team,Recently we are facing an issue that we have written our logic to change the state from assigned to under investigation so this is an intermittent issue that we are facing that in activity log We can see the change from assigned to under i...
Hi I am trying to upload a prety big CSV file -- this is what I am seeing instead of the data. I followed the steps on the forum. Is there a better way to somehow read data from CSV? Or how do I resolve this? My csv is valid, I followed one of the tr...
Hi All, In catalog we have sys_user_group reference variable, in prod SNC_internal role user try to raise a request they can't able to select the group in reference variable it shows "no group found" the Admin and ITIL role user able to see the group...
var a = 3var b = 3if (a < b) {gs.info('a is less than b');} else if (a > b) { gs.info('a is greater than b');} else { gs.info('it looks like a is equal to b');} Returns: *** Script: a is greater than b Suppose to return : ...
Hi All, I have a requirement that I have created a field which is visible only during approving the request through agent workspace. When the approver has filled the field and the request is moving to next level, at that time the current approver abl...
why its not work ? When I open an incident it shows me that an SLA is running, but in an email I don't receive the notification here on incident but after 2 minuts its not appear in email script
Hi,In my company one of the catalog item shows different short descriptions based on roles.For ex: For Non ITIL users the short description is showing different to ITIL uses.Its showing without open the request form as well,How it possible?Please che...
I have a Data table from Instance Definition cloned that on click of a row opens up the record in spModal. I want to open that modal on double click of the record, and only highlight the row when it is clicked once. I have added that modal on $scope....
We are using getClassDisplayValue in a integration to get the table name, it works fine. But In some cases the script include where we process the REST transaction is running into error. We observed that this is happening when the user preferred lang...
Hello everyone,I'm trying to return the display value of a field which is "File Attachment" type. Is this possible to return the value from the record without interacting with the "sys_attachment" table.
Hi"If any of your scoped application table uses a "script" type field that can be accessible to users other than System Admin then it can give the ability to execute scripts on the server-side which can compromise the security of customer instances i...
Noticed something this morning in Catalog Builder (Vancouver).I created a new single line container: I submitted it, saved the item, and then went back to edit the title: There's no where on the container to edit the name. As admin, I can go in the i...
I'm having some trouble with one of my reports. The report is looking at the incident table for incidents where the state is one of "On Hold", "Resolved", "Closed", or "Canceled", but I'm not seeing "Resolved" in the chart. How can I fix this?
I found the below script on different Community postings that checks to see if a Catalog Item request has an attachment. I modified the "if" to match my variable so it checks that the Request Type variable is "Report Submission". When I submit a te...
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