Good morning, I have this story add a reference qualifier to the Affected User field. Users who can be selected in this field must:* Belong to the 'ITSM App-Dev' group ORHave one of the following roles (sn_incident_read or sn_incident_write or User.d...
Dear All,We in our company have many external consultants working in our servicenow and we would like to set up validity date for these users.Say for eg if we have the valididty of a user for 1 year just before the account expires the manager has to ...
How can we achieve it? Can anyone guide me?
Hello,How to display roles of the selected user in a catalog item, what variable should i use? i want to add new field for the user role and groups of the currently selected user.
Live agent is not working in customer service portal (CSM).It is showing agents unavailable. I have added the roles sn_customerservice_manager and sn_customerservice_agent to the Customer Service Support group and added two users to that group.I have...
Hello.Normally when there are 2 users that working on the same form there is indication for that (see attached picture).However it suddenly disappeared. How can I fix this? Thank you.
Hi Community, My team is developing a service portal in Servicenow which includes several Outbound REST calls via an OAuth configuration. While writing ATFs, how can mocking be implemented ? I don't want the actual REST calls to happen while running ...
How to mock an HTTP method of a REST message for ATF tests?In case one wants to test a solution involving outbound REST integrations, like the one presented in 'Outbound REST Integrations', it is helpful to be able to mock the involved REST service. ...
hi i have a question I need to do the following task and I would appreciate help on how to do it -A new field must be created on the Task table that will be called First Handler. This will be a reference to ...
Out of four check boxes at least one check box should be checked other wise the form should not be submitted. Any one help me out to perform this action. At least 1 value should be checked. If not then it doesn't allow to submit the request an...
When user is dragging and dropping a document into Attachment window in Workspace getting error message that "Attachment is empty". Attachment is not empty. How does ServiceNow determine if an attachment is empty?
Hello,I am trying to send a iCalendar invite with a mail to in RSVP BEGIN:VCALENDARPRODID:-//Service-now.com//Outlook 11.0 MIMEDIR//ENVERSION:2.0METHOD:REQUESTBEGIN:VEVENTATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=TRUE:MAILTO:${assigned_to.email}ORGANIZER:MA...
Hi All,I have created a metrics definition for assigned_to/ incident table. It shows me the duration based on changes a user had made on the assigned_to field. I am calling this table on the report so that the end users get the insights of when the a...
Hi,im building a script that is making a post request and passing a json, the json needs to be built from all the variables in the RITM,i cant find a way to get all of the variables as object or something like that,i dont want to make a variable for ...
Hello Community, While Exporting Pdf showing following error : Can anyone guide me to resolve this issue?Thanks in advanced!
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