I would like to know how to get the activity log of a specific incident through the REST API. I have looked at a similar post in this forums and it didn't help me out. I am using Service NOW Helsinki. Please let me know the table name by which I can ...
Hello all I am working on the workspace and I did like to copy information entered on the description field of interaction to the description field of the create incident In other words, when I create a new interaction on workspace and savea create...
Hi all, I have a more general question. I am really struggling to get to grips with flow designer. I want to add a manager approval at RITM level for a catalog item. I feel like this is simple and I am over- complicating it, but I really don't know...
Hi All,I have a requirement where I need to automate Service Now's import process. We have to import data from an excel sheet containing multiple tabs, holding data for different tables. All this data needs to be imported in respective tables of Serv...
Hi all, unable to access sn_wsd_core_workplace_location records even though user having sn_wsd_core.workplace_user role which gives read access to the tableThere are no field level acl's but debug security rules shows that it didnt pass field level a...
I am trying to set a reference qualifier on reflistOpen in a UI macro like below. The problem is that when the ref list opens the qualifier is being ignored and i see the full list.<a onclick="reflistOpen( '${jvar_control_name_actual}', 'not', '$...
I want to add reference qualifier in lightweight glide list for macro with label variabletype. can some one help me on this!<?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="nu...
Hello everyone,I'm facing this issue for RITMs created by only one particular catalog item. In this catalog item's workflow, we're updating state to 'Closed complete' upon completing the task.When its catalog tasks are updated to 'Closed complete' st...
Hello Everyone,I have a query regarding how I get the latest updated record from the below multiple records.Please find the below screenshot. Here if you see, I have 2 incidents whose states are changed multiple times.now what I want for incident 900...
Hi Community,Recently we upgraded to Utah. For testing we need to use ATFs. Currently we are using EC Portal not SP. I didn't find test step for opening an order guide in EC portal. Instead I can find test step for opening an order guide in SP, which...
When a request is rejected by the approver, he/she put a comment/reason as to why this request was rejected. i want to copy that comment and paste it to the RITM so that the requestor should know why their request was rejected.
Hi Community, How to set Service portal catalogue item Attachment symbol mandatory If i select data master is Customer and operation is New, Attachment symbol should be mandatory in Service portal catalogue item Please suggest how to do that? Regar...
I am trying to complete a procurement order-tracking process in ATF and cannot get past the popup window for the receiving step. I have tried the Click Modal Button but it fails with "Did not find GlideModal". The receive button on the main form call...
Hi Team,How we can create a user account in checkpoint from servicenow instance. If possible could you please provide the links which is based on checkpoint integration with ServiceNow. Thank you!
Hi guys,I am playing with DT API and I am facing an issue that I cannot explain. I have the following Decision table I creat inputs, conditions, answer elements and I also create answer element choices for Loan Approval Decision (4th column) - Denied...
