I have an inbound action that creates a service request. Currently, I have it set to attach the email to the RITM and I also want to include whatever attachments were on the email. See below for the script -- I see that it should happen by default, b...
Hello experts,Please I need your help, I created a custom watchlist that holds a custom table for emails, I copied exactly same format as the group watchist: I added as reference the custom email table created so that users select the desired email: ...
I am trying to use array to add user to multiple group in AD. Example: If user select 'xyz group' and 'qrs group' to the variable 'what access is needed'. User should be added to 'xyz_group', 'qrs_group' respectively and same with any other groups s...
EDITED: I found it, it has to be enabled through Form Designer. Hello Community We want anonymous Surveys but don't want them to be able to submit multiple surveys. From researching, i keep finding articles that mention an "Allow Retake" checkbo...
I want to get catalog item variables from ritm using GlideRecord or rest api
I am looking to pass additional URL parameters through the service catalog from page to page. As an example. https://<instance>.service-now.com/sp?id=sc_category&sys_id=c3d3e02b0a0a0b12005063c7b2fa4f93&myparameters=stuffThe issue arises when you mak...
I have just recently began exploring using email notifications for approvals with a record producer in Flow Designer in order to integrate some branding and buttons into approvals. My record producer is called Personnel Action Form (PAF) and I have a...
Requirement is to Add a mandatory date field 'Retirement date' with date logic cannot be <= today or >6MHere's my code below:Script include:var ClientDateTimeUtils = Class.create();ClientDateTimeUtils.prototype = Object.extendsObject(AbstractAjaxProc...
Currently our resolved cases are set to auto-close after 2 days. Our offices are open Monday through Friday. So if a case is resolved on a Friday, it will auto-close on Sunday. If it is resolved on a Thursday it will auto-close on Saturday. This is p...
Hi,Can anyone advise us on this please.When we get an email delivery failure from bounce@ because the email address doesnt exist, the subject line on the email is read only - "Delivery Status Notification (Failure)"However, if the delivery failure co...
Hi,When an article's valid to date is completed, it goes to pending retirement stage and an approval is triggered. When approver is trying to accept or reject the request, we get an error message to extend the valid to date.Why do we need to extend t...
Thanks in advance.Regards,Juganta
We created a catalog in a scoped app. I would like the catalog to be an option when I click 'Create Request' in Service Operations Workspace. It shows the Service Catalog currently. How do I achieve this?
I am trying to set the worknotes to have the default placeholder text " Action/What you did: Next Steps: "which suggests what content the user should write in the work_notes section on the incident form however the text that shows up within the work ...
Hello Community, Can anyone help us. We have variable set with few variables and we are this variable set for couple of catalog items, Our case we want hide particular variable in one catalog item how to do this tried with catalog client script onloa...
