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Resolved! Reverting table extension on sys_audit

Hi all,   At several customers I notice that a.o. sys_audit is on table extension. I think this might be something from way back, that that was the standard. For newer customers, this is not the case anymore, good thing since it's not a good practice...

Resolved! Playbook/Process Automation Question

Good afternoon developers,  Quick question, is it possible to perform if conditions in playbooks similar to flow designer? Something like this:    Any guidance on this will be greatly appreciated! Best regards,  cnharris1

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cnharris1 by Kilo Sage
  • 1111 Views
  • 4 replies
  • 3 helpfuls

Post Chat Survey

Hi All,  I have a requirement to activate Post Chat Survey for Chatbot/Live Agent in our instance. The tricky part is that the requirement says that I should trigger different surveys when different behaviour occur.  We are using interactions as the ...

Banner announcement language traslation

Hey guys, can you please help me here.i was able to add Announcement in Native UI Banner and if the user changes the language the announcement is not translating to prefer language (French). For translation -> i have created a record as below in sys_...

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Vamsi G by Tera Guru
  • 1644 Views
  • 4 replies
  • 1 helpfuls

Resolved! JSON Parser Multiple Arrays

Hello everyone, I will give a thumbs up to anybody who can help me here. I'm trying to parse information (highlighted fields in yellow attachment payload) from an Okta json suspend event payload that has a multiple arrays and then calling a sub flow ...

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Application development - Inbound email action Issue

I need some guidance from any application developers out there. I have created an application where an inbound action access a table to identify criteria from the email to know what values to add to the incident. The table has been made available to ...