Hi All, Need to request one particular Catalog Item from Virtual Agent.Show Catalog Item nameDescribe Variables in ScriptCreate REQ, After clicking on REQ it redirects to ESC portal and it will show RITM (show SCTASK with workflow)For above details w...
I am using the Document Intelligence application and trying to process a document ie.. pdf file.I did the following:1) Created a Use Case / Task Definition (di_task_definition) table. Under This Use case2) I created a Field (field that I need to fet...
Hello , I have below requirement. we have a Record producer with the following variable called Used life.Used life : Date type variable. I need this variable to display only Month and year not days. Any solution please share.
Hi all,I have a requirement to generate multiple RITMS for single catalog request When the request is raised for that particular catalog item, it should create 4 RITM's under same REQ. Where the RITM's will have different TASK. How can I achieve this...
Need a script to check If incident is marked as resolvedthenif resolvedall the incident task should be marked as closed complete Cheers,Jayaprakash
Hello Folks!!!Today I got some time to explore ChatGPT and immediately thought of Integrating with ServiceNow and I wanted it to be more interactive like the real ChatGPT (not the full UI). So, I thought of integrating with Virtual Agent which provid...
Hi All I am writing the code to find the group with zero members in it, and I have achieved this also by using Glide record in While Loop, but I think it's not recommended way of doing it.Here's my code,var groupGr = new GlideRecord('sys_user_group')...
Hi all, We see strange issue in prod, where the font colour of heading is change to white in Prod, but in Dev it is working as expected. Dev screenshot. In prod colour is #FFFFF In standard ticket widget we see one class is calling, but we are not ab...
When refreshing page (both Classic UI and Portal), the page scroll position is lost and moved to the top position of the page, which is very inconvenient...Is there any way to keep the scroll position even after refreshing Classic UI and Portal pages...
How to show help tips on forms?
Hi, I am trying to customise the OOB announcements widget so that I can display additional fields from the announcement table. OOB it displays the announcement title and summary by using ::a.summary however I have tried changing this to ::a.name (to ...
I want to populate a reference field based on the value i select on a field.for that i have table : "ABC" from where i want to fetch data and put in the incident field.The u_fcr field in a true false field ,category item being choicelist on both tabl...
Hi All, I want to export my one table data automatically on Monthly basis using schedule job in csv format. Please help me!
I was able ti inspect and find this element on a multi-row variable set <h1 id="catalog_table_variable_dialog_title" class="modal-title h4"> Add Row <button class="btn btn-icon icon-help help"> <span class="sr-only">Help</span> </button> </h1> I ne...
Hey everyone, I have 2 multi row variable sets on a catalog item. And I want to configure the message which appears when I hover over the "Add" button on MRVS.Please see the text in yellow in above image ^ which I need to modify as below: 1. When use...
