Service portal language

Thomas98
Tera Expert

‎04-14-2020 04:21 AM

Service Portal :

My organization is mostly bilingual, however there are English or French only users.

So when a user is directed to the service portal login page, the user language is always defaulted to English. So every time, the user need to select French in the language widget and click apply for the page to switch to French.

My question, is there a way to set the log in page language to the user's preferred computer/ keyboard language ? 

 

 

Thanks,

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monicarazdan
ServiceNow Employee
ServiceNow Employee

‎04-14-2020 03:12 PM

Platform support internationalization in several languages including French. You can select the language for user in the sys_user record or update the User preferences. The preferences get set up after user selects the language from the drop down.

If you need to internationalize a Service Portal portal, you would need to make call to [sys_messages] table to fetch the value. The table stores key, value pair to support internationalization on the platform.

You can read more about it on the document site here - https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/build/service-portal/concept/c_W...

https://docs.servicenow.com/bundle/orlando-platform-administration/page/administer/localization/refe...

Hope it helps.

Monica

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