Configuring "Conflict" in Change Module

[Mayur Patil2]

Hello Developers,

I am trying to understand how the Change conflict works, So as per my understanding it work on when user selects 'Configuration Item, Planned Start Date, Planned End Date' these three fields need to be filled to check conflict. (As shown in below image which is OOTB)

But for me in my customer environment we are not using OOTB 'Configuration Item' field on behalf of that we are using dropdown choice field for the same.

So Here I need your help to understand can I confiure 'Conflict' so that is should work on choice field. And if then Please me know how we can do it.

Thank You

Mayur

[dgarad]

Hi @Mayur Patil2 

Refer to the below links.

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/change-management...

https://www.servicenow.com/community/in-other-news/change-management-conflict-checking-part-1/ba-p/2...

https://www.servicenow.com/community/itsm-forum/what-is-conflict-status-in-change-management/m-p/759....

[Maik Skoddow]

Not using a Configuration Item for a change makes it impossible to utilize the full power of conflict detection. As you can see on https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/change-management... most of the checks are performed against the configured CI. Follow the way how ServiceNow Change Management works and you also can benefit from the conflict detection feature

[Dr Atul G- LNG]

Hi @Mayur Patil2 

You rightly said, it take 3 parameters and all these parameters are defined in conflict property only. If you are not using , that's fine but to to add the drop down ( your custom field) is not a good use case , as conflict pick up all values defined at property level and need to modify the whole code, which we might don't have access and it will increase technical debt.

May I know, what you are storing in drop down field? what values?