Connect Chat on Service Portal
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09-04-2019 09:11 AM
Hi All.
Current I am developing the Service Portal in my instance and I wish to have Connect Chat available on the Service Portal via a widget for users so they can chat to any other user across the instance.
There only seems to be Connect Support which is User to Support Agents.
Any ideas how this can be achieved?
Thanks
Chris
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09-04-2019 10:18 PM
Hi Cstangoe,
Refer below link will definitely help you,
If my reply helps you at all, I’d really appreciate it if you click the Helpful button and if my reply is the answer you were looking for, it would be awesome if you could click both the Helpful and Accepted Solution buttons! 🙂
Regards,
Pratiksha
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09-05-2019 03:05 AM
Hi Pratiksha.
Thank you for the reply. I have followed the link and followed the step and this seem to be for the connect support. Which you can only chat to Support Agents via the queue.
Thanks
Chris
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09-04-2020 11:19 AM
Where you ever able to figure this out?
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09-04-2020 02:17 PM
Hi Brian.
I didnt, its something which we are no longer looking into now. A decision has been made for our ess users to use the community Forum on the Service Portal.
Thanks
