Convert Catalog Item to Content item

[Rohith Sureshk1]

Hi,

I want to know if it's possible to convert catalog item to content item in ServiceNow. Please share the steps if it's possible

[Community Alums · Accepted solution]

Hi @Rohith Sureshk1 ,

Unfortunately NO!! 

You will have to create it using the path :

1. Navigate to All > Service Catalog > Catalog Definition > Content Items.
2. Click New.

[Community Alums]

Hi @Rohith Sureshk1 ,

Did you mark the other answer mistankenly as correct? as i said the same thing??

[Rahul Kumar17 · Accepted solution]

Hi Rohith,

In ServiceNow, it is not possible to directly convert a catalog item to a content item. Catalog items and content items serve different purposes within the platform. However, you can create a new content item and manually transfer the relevant information from the catalog item to the content item.

Thanks,

Rahul Kumar

[Yuri Gor]

It is possible in catalog item list view

• find your CI in "Maintain items"
• make sure you have "Class" column
• double click it and choose "Content Item" instead of "Catalog Item"

Be ready your record will migrate from catalog items table to content items.
Be ready it will be difficult to capture such a change in update set and deploy to another instance - it may cause some duplicate unique error, which I didn't find how to resolve in a not manual way.