Copy and Paste Image

[Neeraj Sharma10]

Is there any way we can Directly Copy (control C) and Paste (control V) image into email notification ?

When i am copying and pasting image/screenshot in email notification the height and width of the image is set to zero! Thats why, It is not visible in email body.
How can we change that?

[christophedecug]

Hi

I face the same issue

Service now told is they would plan this in a future release, but i've seen posts on this site that this was maybe feasible with scripts

https://community.servicenow.com/thread/162769#

Please note that if you manually remove the width="0" height="0" from the source code, then your image will appear... but this is of course not a good answer 🙂

Did you find a solution since your post ?

Thanks

[christophedecug]

I've found an even better article on this topic

How to support copy / paste of pictures on Service Portal

By using the method described on this article I could allow copy and paste in incidents on html descriptions in our service portal : the goal is to allow end users to copy paste screen shots when creating tickets directly from the clipboard into the description of the incident

I have modified the widget used to display the fields when creating a new incident according to the instructions of the article

< you will need to find the correct widget according to your needs >

Once in the widget

First change done in Body HTML template (highlighted below)

Second change done in CSS (hightlighted below)

It works fine in our test system.

Hope this helps

[Jace Benson]

Added this to all my forms, and it works great.