Create a incident record, when incident state changes to "Resolved." , Export a PDF of resolved incident automatically & attach a attachment in Email notification Send Notification to the caller with attached attachment of incident record.

[Rushikesh5]

Hi, I have this requirement can anyone help me with this i.e. how to do it

• Create an incident record, when incident state changes to "Resolved." ,
• Export a PDF of resolved incident automatically & attach a attachment in Email notification.
• Send Notification to the caller with attached attachment of incident record.

Thanks

[Ankur Bawiskar]

Hi,

Points below

1) Use BR on incident table which runs when State Changes to Resolved

2) Use this script from link and enhance to add pdf of record

Generate PDF and attach to the record

3) Create event on incident table

4) I assume you have knowledge on how to create notification and send to caller from notifications module and link with Event created in above step

5) In the notification you can use Include attachment checkbox to include file in email

BR:

1) will have code to generate and attach pdf

2) it would trigger event

gs.eventQueue('event_name', current, current.caller_id);

Regards
Ankur

[Rushikesh5]

Thanks for the reply 

I tried as you said but not working

can you tell me where should I use this 

gs.eventQueue('event_name', current, current.caller_id);

Thanks

[Ankur Bawiskar]

Hi,

in the BR itself at the end to trigger event so that it sends email

Regards
Ankur

[Rushikesh5]

Hi,

I tried this but not working 

Thanks