Create an ACL to restrict listview edit on specific value

[Jamy1]

In the Incident table's listview, I would like to prevent users from changing to "Resolved" state. See below for screenshot:

This should only happen if "Field_X" on the Incident table is true. Otherwise, permission is granted to select any of the state fields from the listview, including "Resolved".

If "Field_X" is true, every value in this field should be able to be changed except for "Resolved".

I'm unable to figure out a way to do this. Every time I try to set an ACL, it blocks the entire field (cannot choose/change any values). Is this possible to do with an ACL or a script (business rule, script include, etc)?

[sachin_namjoshi]

You can configure business on change of state values and provide user friendly message to user.

This way it will work on both form and list views.

Regards,

Sachin

[Jamy1]

Hi thank you for the response!

How does that stop the user from making a change? Can you provide an example? I understand a message is nice but I'm hoping for something that prevents.

[sachin_namjoshi · Accepted solution]

You can Use  current.setAbortAction(true) to abort transaction in business rule.

https://docs.servicenow.com/bundle/newyork-application-development/page/script/business-rules/concept/c_AbortingADbActionInABusinessRule.html

var ciname=current.name;

  var gr=new GlideRecord('cmdb_ci');

  gr.addQuery('name',ciname);

  gr.query();

  while(gr.next())

  {

  gs.addErrorMessage('Record already present');

  current.setAbortAction(true);

  }

Regards,

Sachin

[MrMuhammad]

Hi,

If you want to make the field read-only only in the list-view then you need to configure the ACL of type list-edit. See the below screenshot for reference. Admin override must be false if you even don't want admins to change that.

Hope that helps!

Thanks,

Muhammad