Create RITM through another RITM

[Dafni Tsipra]

Hello everybody!

I was wondering if a RITM can be created through the execution of another RITM (eg.workflow , client script etc).

If so,how many different ways there are to implement it and which is the most recommended? 

I know that similar questions have been posted but most of them are out of date.

Thank you in advance!

[Sajilal]

Depends,

If you need RITM creations post one of the RITM is complete on a sequential basis it can be done via Run Script on the same workflow until your process is complete.

If the Workflow process is expected to complete, and any other action on RITM closure or something else later on is needed to trigger another RITM, then you can opt for Business rules approach.

Anyways you will need a script to create RITM which you already know.

Hope this helps!

Please Mark as ✅ Correct if this solves your issue and also mark ???? Helpful if it helps resolve your problem.

Thanks,
Saji

[mr18 · Accepted solution]

You can create RITM from UI Action, Workflow run script, Business Rule, Scheduled job but you need to be sure about the request as well. Whether you have to create new request for the RITM or the exisiting request

[Dafni Tsipra]

Thank you! 

All these options can be applied even if I keep the same request or create a new one?

[mr18]

All options can work for both conditions