Create Workflow Approvals for a Catalog item

Joshuu · ‎01-02-2023

Hi All,

I have a catalog item called "XXX Application Access". And we have a variable on the form of type "List collector" where users will be able to select one/more applications from cmdb_ci application table.

Once the request is submitted, the approval should be triggered from the service offering table.

So, for every CI we have a relationship in the CI relationships table. And here Parent is the CI/Application and the Child is mapped to Service Offerings table. Please find the below screen shot for reference.

So, based on this mapping we need to trigger the approval to the Approval Group from the Offerings table for the selected applications on the catalog form.

For example, a user has selected 6 applications in the catalog form.

4 application are having same approval group and the remaining 2 are having some other approval group in the service Offering table.

In this case, we should trigger only 2 approvals in the request for all 6 applications.

one approval is for the first 4 applications since it is having the same group in the service offering table.

and the second approval is for the remaining 2 applications.

And it should complete all the approvals before creating catalog tasks.

Kindly please help me with this flow.

Appreciate your help.

Thanks & Regards,

Priya.

jaheerhattiwale · ‎01-03-2023

@Joshuu Please try below code. It should work.

var answer = [];

var applications = (current.variables.application_access.toString()).split(",");

for (var i = 0; i < applications.length; i++) {

var cirel = new GlideRecord('cmdb_rel_ci');

cirel.addQuery('parent', applications[i]);

cirel.addQuery('type=5a17d06787f551100c80ec683cbb355e');

cirel.addQuery("child.sys_class_name=service_offering");

cirel.query();

while (cirel.next()) {

if(answer.indexOf(cirel.child.change_control.toString()) < 0){

answer.push(cirel.child.change_control.toString());

}

Please mark as correct answer if this solves your issue.

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View solution in original post

jaheerhattiwale · ‎01-04-2023

@Joshuu Remove "Catalog task" activity and add "Run script" activity and add below updated code to "Run script" activity.

var groups = [];

var appObject = {};

var appIdObject = {};

var applications = (current.variables.application_access.toString()).split(",");

for (var i = 0; i < applications.length; i++) {

var cirel = new GlideRecord('cmdb_rel_ci');

cirel.addQuery('parent', applications[i]);

cirel.addQuery('type=5a17d06787f551100c80ec683cbb355e');

cirel.addQuery("child.sys_class_name=service_offering");

cirel.query();

while (cirel.next()) {

if (groups.indexOf(cirel.child.u_access_group.toString()) < 0) {

groups.push(cirel.child.u_access_group.toString());

}

if(appObject[cirel.child.u_access_group.toString()]){

appObject[cirel.child.u_access_group.toString()].push(cirel.parent.getDisplayValue());

}else{

appObject[cirel.child.u_access_group.toString()] = [];

appObject[cirel.child.u_access_group.toString()].push(cirel.parent.getDisplayValue());

}

if(appIdObject[cirel.child.u_access_group.toString()]){

appIdObject[cirel.child.u_access_group.toString()].push(cirel.parent.toString());

}else{

appIdObject[cirel.child.u_access_group.toString()] = [];

appIdObject[cirel.child.u_access_group.toString()].push(cirel.parent.toString());

}

for(var j=0; j<groups.length; j++){

var scTask = new GlideRecord("sc_task");

scTask.initialize();

scTask.request = current.request.toString();

scTask.request_item = current.sys_id.toString();

scTask.assignment_group = groups[j];

scTask.description = (appObject[groups[j]].toString()).replaceAll(",","\n");;

scTask.short_description = "SAAF access";

var taskId = scTask.insert();

var affectedApps = appIdObject[groups[j]];

for(var k=0; k<affectedApps.length; k++){

var affectedCI = new GlideRecord("task_ci");

affectedCI.initialize();

affectedCI.task = taskId;

affectedCI.ci_item = affectedApps[k];

affectedCI.insert();

}

This will add the each application on new line in description

And add applications to Affected CIs related list as well

Please mark as correct answer if this solves your issue.

Please mark the answer as correct or helpful based on impact
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View solution in original post

Joshuu · ‎01-04-2023

Hi @jaheerhattiwale ,

Sorry, My bad.

It is working as expected.

Thank you very much for all your help on this. Much Appreciated 🙂

Best Regards,

Priya.

jaheerhattiwale · ‎01-04-2023

@Joshuu Can you please mark this latest answer as correct answer if it has helped you?

Please mark the answer as correct or helpful based on impact
ServiceNow Community Rising Star, Class of 2023

Joshuu · ‎01-04-2023

Hi @jaheerhattiwale ,

Yeah, I marked it as the correct answer.

Thank you so much.

Joshuu · ‎01-09-2023

Hi @jaheerhattiwale ,

When I am testing the catalog item I observed this. I can see the RITM state and stage are marking as completed as soon as the catalog tasks are getting created.

Could you please help.

Thanks,

priya.

Joshuu · ‎01-17-2023

Hi @jaheerhattiwale ,

I can see the RITM state and stage are marking as completed as soon as the catalog tasks are getting created.

Could you please help me.

Thanks,

priya.