Creating a request & requested item from Flow Designer

[Alex Edmiston1]

Hi all -- I'm looking to auto-create a request & requested item record after certain conditions are met which will also trigger the workflow associated with the requested item. However, I'm encountering issues when trying to set the variable values on the item and also triggering the workflow associated with the requested item. Has anyone successfully navigated this use case?

The out of box 'Create Request' action says that it is not intended to be functional. 

[GB14]

Hi Alex,

I am wondering if you were able to solve this? We have the same requirement.  

Thanks,

[Alex Edmiston1 · Accepted solution]

There are a few options. 

One, you can use the cart API as documented here. 

In Paris, this feature will be a core action within Flow designer. View the release notes here to see more information. 

[priya92]

Hi Alex,

we have similar requirement and dont want to use the cart Api on the flow, instead can we take the below approach

-create a record- on Sc_request table

-create a record - on sc_req_item table an update request field on with sysid of the request created in previous step so that they are linked and update any other fields that needs to be set

In this approach i did not create a catalog item as we don't need any variables or inputs.

[Hemant1]

Hello Priya

Could you please share full configuration how you map RITM with Request ?

Thanks