Creation of Change from Incidents ITIL user should be able to create Change record from Incidents. T

akash12345
Tera Contributor

‎08-03-2023 08:57 AM

Creation of Change from Incidents ITIL user should be able to create Change record from Incidents. These records should be linked to the Incident. System should create a normal change request and short description should be copied from the Incident."

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sushantmalsure
Mega Sage
Mega Sage

‎08-03-2023 09:04 AM

Check 'Create Change' related UI actions present on incident table.

Adjust the conditions for visibility of those UI actions and ACLs to get create access on change_request able for ITIL users.

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If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Regards,Sushant Malsure
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