creation of Incident task using Flow designer

Bhawana Tomar
Tera Contributor

I am creating simple flow to create Incident task on creation of a Incident. Flow is working but I am not getting Incident

field value although I am getting other fields correctly.

 

Screenshot 2023-06-28 173120.pngScreenshot 2023-06-28 173411.pngScreenshot 2023-06-28 173213.pngand this is what I am getting

BhawanaTomar_1-1687954982792.png

 

 

1 ACCEPTED SOLUTION

Voona Rohila
Kilo Patron
Kilo Patron

Hi @Bhawana Tomar 

Don't dot-walk till number,you can dot-walk with sys_id

Trigger -->Record Created -->Incident_Record --> sysid

 

or you can just map till 'created record'.

 

VoonaRohila_0-1687956068721.png

 


Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP

View solution in original post

2 REPLIES 2

Voona Rohila
Kilo Patron
Kilo Patron

Hi @Bhawana Tomar 

Don't dot-walk till number,you can dot-walk with sys_id

Trigger -->Record Created -->Incident_Record --> sysid

 

or you can just map till 'created record'.

 

VoonaRohila_0-1687956068721.png

 


Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP

Ankur Bawiskar
Tera Patron
Tera Patron

@Bhawana Tomar 

@Voona Rohila already shared the answer. Please use that and let us know the status.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader