creation of Incident task using Flow designer

Bhawana Tomar · ‎06-28-2023

I am creating simple flow to create Incident task on creation of a Incident. Flow is working but I am not getting Incident

field value although I am getting other fields correctly.

and this is what I am getting

Voona Rohila · ‎06-28-2023

Hi @Bhawana Tomar

Don't dot-walk till number,you can dot-walk with sys_id

Trigger -->Record Created -->Incident_Record --> sysid

or you can just map till 'created record'.

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
5x ServiceNow MVP

View solution in original post

Voona Rohila · ‎06-28-2023

Hi @Bhawana Tomar

Don't dot-walk till number,you can dot-walk with sys_id

Trigger -->Record Created -->Incident_Record --> sysid

or you can just map till 'created record'.

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
5x ServiceNow MVP

Ankur Bawiskar · ‎06-28-2023

@Bhawana Tomar

@Voona Rohila already shared the answer. Please use that and let us know the status.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader