Cross scope privilege error

[JohnnySnow]

Hi Team,

I'm getting below error and I'm not sure what needs to be done to resolve it, can some one please guide as to how to resolve it?

[Manmohan K]

Hi @JohnnySnow ,

On the Restricted Caller Access (sys_restricted_caller_access) table, please add the "Updated" column and check the last updated Restricted Caller Access records for Target Scope (Employee Center):

These will have to be approved to get rid of the error message.

1) Please click the link in the Operation column or the Information circle to open this record.
2) You must select the Target Scope (Employee Center) to change the Status from Requested to Approved.
3) Save the record and try your test again.

In some cases, one script may call another script which will generate another Restricted Caller Access record. So if your test fails again, repeat the above steps to see if there is another Restricted Caller Access record to approval.

[Manmohan K]

@JohnnySnow ,

You can also refer below article for more details

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0960942

[Karan Chhabra6]

Hi @JohnnySnow ,

Please navigate to sys_scope_privilage.list, there must be a record with these values due to which the access is denied - Change the status to Allowed and check again

If my answer has helped with your question, please mark it as correct and helpful

Thanks!

[JohnnySnow · Accepted solution]

Hi, was able to resolve it using the below link

https://www.servicenow.com/community/employee-center-articles/cross-scope-access-privilege-error-aft...