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01-10-2024 05:41 AM
How can I change secondary column values for Case Attachments in the CSM/FSM Configurable Workspace?
See screenshot. I need to change values for File Name, Content, Table name, etc
Solved! Go to Solution.
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01-11-2024 06:02 AM
Solution:
Scope: Major Issue Management
All > sn_customerservice_case.list
open any Major Case
Attachments Tab:
Column options > Configure > List Layout
View: Major Case
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01-10-2024 07:33 AM
Hi @Su522
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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01-11-2024 06:00 AM
I appreciate your response but that was not it- I'm not asking to change the form header.
I found the solution- this has to be done in the NowPlatform via views, not in the CSM/FSM Configurable Workspace.
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01-11-2024 06:02 AM
Solution:
Scope: Major Issue Management
All > sn_customerservice_case.list
open any Major Case
Attachments Tab:
Column options > Configure > List Layout
View: Major Case
