CSM/FSM workspace Appointment tab

eyal abu hamad · ‎01-08-2024

Hi, I want to remove/hide the appointment tab in worksapce.
tried searching on sys_ux_app_route_list table but didn't find anything related to appointment

Oya Orhan · ‎01-08-2024

@eyal abu hamad,

Please search the record in 'sys_ui_related_list_entry' table. Then search the table if Related List contains appointment.

Is the appointments tab you want to hide on Case as well? Mine was Case. You are looking at a different record. Yours look as Realted List, but the one I mentioned is Related List Entry. The record I worked on is like this:

Please try again with this info.

Please mark my answer as helpful and the solution accepted if it serves the purpose.

Regards,

Oya

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Dr Atul G- LNG · ‎01-08-2024

Hi @eyal abu hamad

The appointments are key for FSM. May i know why to remove?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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eyal abu hamad · ‎01-08-2024

Client request. is it possible ?

Dr Atul G- LNG · ‎01-08-2024

Hi @eyal abu hamad

I dont have FSM available on my PDI but the below link provide you basic trouble shoot steps

https://www.servicenow.com/community/itsm-forum/service-operation-workspace-tabs/m-p/2682617

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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eyal abu hamad · ‎01-08-2024

Tried this solution but didn't find there the appointment tab