Custom m2m table records not visible to itil/normal users

aagman4 · ‎09-03-2023

I have created a custom m2m table(relationship between Issue and Issue), m2m table records not visible to itil/normal users(below error shows up) but it is visible to admins. How it can be visible to itil/normal users?

Please help me to resolve this issue asap, Thanks!

karthiknagaramu · ‎09-04-2023

I believe no ACL means it is restricted only to admin.

View solution in original post

Ankur Bawiskar · ‎09-04-2023

@aagman4

please create a table level READ ACL and give snc_internal role since if you don't create any ACL OOB ACL will be evaluated and might cause the issue

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

karthiknagaramu · ‎09-03-2023

Hi,

Please check the ACLs on the custom m2m table you have created. And add respective roles (itil) to read ACL.

Regards,

Karthik Nagaramu

aagman4 · ‎09-04-2023

Hi Karthik, I haven't created any ACL for the same

karthiknagaramu · ‎09-04-2023

Please create a read ACl and provide required roles.

Sample read ACL.

aagman4 · ‎09-04-2023

One last question, If I haven't created any ACL on that table, it should be visible to all?