Custom Web service fails with com.glide.ui.GlideServletUITransaction on GET

[twright5]

I created a custom web service for incident.   It goes through a transform map.   When I use SOAPUI or the REST API Explorer I get a 404 record not found.   When I look a the logs it says:

Error User somesoapuser is not allowed to access com.glide.processors.PopupProcessor: no thrown error com.glide.ui.ServletErrorListener  

Error User somesoapuser is not allowed to access com.glide.ui.GlideServletUITransaction: no thrown error com.glide.ui.ServletErrorListener  

Error User somesoapuser is not allowed to access com.glide.ui.GlideServletUITransaction: no thrown error com.glide.ui.ServletErrorListener  

I cannot find any info on this nor why this is causing an issue.

[tony_barratt]

Hi Tom,

Could you share the get?

Best Regards

[twright5]

Sure, here it is from SOAPUI:

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:u="http://www.service-now.com/u_incident_integration">

    <soapenv:Header/>

    <soapenv:Body>

          <u:get>

                <u:sys_id>ba2a7c8b0f863d003dec588792050e0f</u:sys_id>

          </u:get>

    </soapenv:Body>

</soapenv:Envelope>

The sys_id is an active incident.

[twright5 · Accepted solution]

I figured it out.   It's querying against the import table.   Duh.   So it will not find the incident since there is no record.   Thanks for the help.