Dashboard reports issue.

[brahmandlapally]

There is a user He is unable to access to some reports in dashboard like incident ,problem reports what will be the reason.But he is accessing other table reports.

[Anantha27 · Accepted solution]

Hi @brahmandlapally You can check if that user has itil role or not

[VishaalRanS · Accepted solution]

Hi @@brahmandlapally 

The user’s inability to access specific reports in ServiceNow's dashboard, such as incident and problem reports, while being able to access other table reports, can stem from several potential issues:

Possible Reasons for Access Issues

1. Insufficient Permissions
2. Role Assignments
3. Access Control Lists (ACLs)
4. Report Filters

Thanks, and Regards

Vishaal

Please mark this response as correct or helpful if it assisted you with your question.

[Dr Atul G- LNG · Accepted solution]

Hi @brahmandlapally 

ANything wrong with my answer? 

[Ramesh_143 · Accepted solution]

Hi @brahmandlapally , 
Plaese try to give the ITIL Role, so he can access the dashboards
Thank you.

[Dr Atul G- LNG]

Hi @brahmandlapally 

What role that use has? ITIL? or minimum module level access? or any ACL 

[Anantha27 · Accepted solution]

Hi @brahmandlapally You can check if that user has itil role or not

[VishaalRanS · Accepted solution]

Hi @@brahmandlapally 

The user’s inability to access specific reports in ServiceNow's dashboard, such as incident and problem reports, while being able to access other table reports, can stem from several potential issues:

Possible Reasons for Access Issues

1. Insufficient Permissions
2. Role Assignments
3. Access Control Lists (ACLs)
4. Report Filters

Thanks, and Regards

Vishaal

Please mark this response as correct or helpful if it assisted you with your question.

[Dr Atul G- LNG · Accepted solution]

Hi @brahmandlapally 

ANything wrong with my answer?