Dashboard reports issue.

[brahmandlapally]

There is a user He is unable to access to some reports in dashboard like incident ,problem reports what will be the reason.But he is accessing other table reports.

[Anantha27 · Accepted solution]

Hi @brahmandlapally You can check if that user has itil role or not

[VishaalRanS · Accepted solution]

Hi @@brahmandlapally 

The user’s inability to access specific reports in ServiceNow's dashboard, such as incident and problem reports, while being able to access other table reports, can stem from several potential issues:

Possible Reasons for Access Issues

1. Insufficient Permissions
2. Role Assignments
3. Access Control Lists (ACLs)
4. Report Filters

Thanks, and Regards

Vishaal

Please mark this response as correct or helpful if it assisted you with your question.

[Dr Atul G- LNG · Accepted solution]

Hi @brahmandlapally 

ANything wrong with my answer? 

[Ramesh_143 · Accepted solution]

Hi @brahmandlapally , 
Plaese try to give the ITIL Role, so he can access the dashboards
Thank you.

[Ramesh_143 · Accepted solution]

Hi @brahmandlapally , 
Plaese try to give the ITIL Role, so he can access the dashboards
Thank you.

[Sai Krishna6147 · Accepted solution]

Hi @brahmandlapally  , 
Please try to give the ITIL Role, so you can access the dashboard.

[thullurishalini]

Hi @brahmandlapally 

If a user can’t access specific reports like incident and problem reports in a ServiceNow dashboard but can access others, it could be due to:

1. Insufficient Permissions: The user might lack necessary roles (e.g., ITIL role).
2. Access Control Lists (ACLs): ACLs might restrict access to those reports.
3. Report Filters: Filters might exclude data the user should see.
4. Dashboard Sharing Settings: The dashboard or reports might not be shared with the user.

Troubleshooting Steps:

1. Check User Roles: Ensure the user has the required roles.
2. Review ACLs: Verify ACLs for the relevant tables.
3. Inspect Report Filters: Check and adjust report filters.
4. Check Dashboard Sharing: Ensure the dashboard is shared with the user.
   Please mark this response as correct or helpful if it assisted you with your question

Thanks,

Shalini.