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08-21-2017 06:59 AM
We have a go live coming up and we will be tracking issues inside ServiceNow and using dashboards to track to the top issues as the occur. Based on this, I have the need to make the dashboard we will be using, and the Incidents related to the project, visible to end users since management will be responsible for knowing the issues that are happening in their departments/areas.
I have added the public role to the ACL that allows read access to the Incident table and I also added the public role to the reports and the dashboard but I really don't want to have to necessary "assign" the public role to everyone in the system just so they will be able to access the dashboard.
The dashboard will only be available for a few weeks to a couple of months at the most and then it will be deactivated and I can revert the changes so that end users can only see their own incidents again but I need unlicensed users to be able to at least see that tickets have been entered and a description of what they incident is related to during the go live period.
Any ideas on the best way to accomplish this?
Solved! Go to Solution.
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08-30-2017 07:14 AM
Rob, this did work to an extent. I also had to go into the Business Rule 'incident query' and deactivate it during the go live window so that the user's would be able to see the tickets that were not their own in the reports.
I also created a Module so that it would be easier for the end users to access the dashboard but by doing this, I had to grant specific users the snc_read_only role in order to see it, the snc_internal role did not work for some reason with the module. I did share the reports with Everyone and added the role snc_internal and they were visible on the dashboard for end users.
After doing all of the above, the end users with the snc_read_only role were able to see the reports and dashboards for the project. Thanks for pointing me down the right path!
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09-19-2018 08:25 PM
Hello I need to do the chame thing with dashboards where i need ESS none lic or role user to me able to see dashboards and help would be appreciated we just implemented change management and this is a requirement
