data policy on knowledge base

[anasuyaray]

HI,

There is a data policy on knowledge called Enforce Knowledge Base Field. It is setting knowledge base mandatory while inserting the record.

Problem Create Knowledge business rule is inserting the knowledge from a closed problem and it is setting the value of knowledge base:

kb.kb_knowledge_base = gs.getProperty("glide.knowman.task_kb", "dfc19531bf2021003f07e2c1ac0739ab");

I want knowledge base field to be empty and mandatory while creating the knowledge article from problem. Otherwise it should be working as it is.

How to give this condition ? I have tried to write an insert business rule, But it is throwing data policy exception from Enforce Knowledge Base Field

(function executeRule(current, previous /*null when async*/) {

var ob = new GlideRecord('problem');

  ob.addQuery('sys_id',current.source);

  ob.query();

  if(ob.next()){

  current.kb_knowledge_base ='';

  }

})(current, previous);

Please help me out in this.

Regards,
Anasuya

[Abhinandan Pati]

Hi Anasuya,

What do you mean by below sentence?

I want knowledge base field to be empty and mandatory while creating the knowledge article from problem.

I think you can resolve this issue by making changes in data policy itself.

Thanks,

Abhinandan

[anasuyaray]

When a knowledge is created from problem, by default "knowledge" knowledge base is added as the knowledge base of the article.

I want it to be empty, while created from problem.

I can not see any advanced check box in data policy where I can write the code to restrict

[Deepa Srivastav]

If this data policy is active you won't be able to create knowledge without having this field filled...

So you can provide some default/desired value in the below line to make it work..Just a suggestion...

kb.kb_knowledge_base ="Some Value".

Mark Correct if it solved your issue or hit Like and Helpful if you find my response worthy.

Thanks,
Deepa

[Deepak Ingale1]

Hi Anasuya,

This is happening due to business rule configure which creates a knowledge article.

You will have to play around with that business rule to modify the behaviour.

Here goes the link for BR

https://<InstanceName>.service-now.com/sys_script.do?sys_id=877c97b80a0a3c740147ca0a46126576