Date/Time Field Issue in Service Portal

guiguille · ‎09-08-2016

Hey guys,

I found a strange issue in my Service Portal. When accessing a catalog item from the SP, I set a date/time field with a random date and time. When I submit it, the date is kept the same, but the time is always set as 12:00:00 AM.

Example:

Setting the date:

Date as appeared in the variables section of my RITM:

When I create a request from the normal UI, this doesn't happen. In that case, the date and time are the same I set in the form. I tried to google this issue, but I didn't find anything like it. The instance is in Helsinski, patch 3.

Does anyone have any ideas?

Thanks in advance!

Regards

guiguille · ‎07-20-2017

Hi Gary, SN support end up finding that someone had previosuly modified the Date/Time dictionary type, and by reverting the change, the issue was fixed. This is what solved our issue.

View solution in original post

ricgupta · ‎09-20-2017

Thanks Matt.

The version is helsinki Patch 11. I tried switching the date/time format to 24 hrs format but no luck, it is showing me 00:00:00.

I added the alert using Catalog Client script (onsubmit) to display the date time field value, it displays the value correctly.

I see the changed value 00:00:00 in RITM variable too. Not sure, what is happening.

Thanks!

mattsaario · ‎09-20-2017

is it happening to all the users or just the one?

If its just one it might be a personalized setting.

ricgupta · ‎09-20-2017

its happening for all users.

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