Default incident priority not working

[Bruno Fernande1]

Hi, I customised incident impact, urgency, and priority values. I also customised the Priority Lookup Definition to reflect those changes. Priority default value is set to 2, but whenever I create a new change, the value displayed is 5 - Planning, despite the lookup saying it should be 3 - Medium and the default priority value being 2 (3 - Medium). 5 - Planning is not even enabled...

Force Priority Calc is disabled. I'm on Helsinki patch 1. What am I missing here?

[Heather White]

I am having the same issue in my instance-where is this table located in SNow?

[Chuck Tomasi]

Hi Heather,

Overrides for any field are available by right clicking the field label and choosing Configure> Dictionary. The dictionary overrides are in a related list at the bottom of the form.

http://wiki.servicenow.com/index.php?title=Dictionary_Overrides

[Heather White]

Thank you!!   How do I find the Priority Lookup Definition table, to verify what we have set up-I have taken over from another admin, and did not set this up initially

[Chuck Tomasi]

Hi Heather,

Take a look here:

Data Lookup and Record Matching Support - ServiceNow Wiki

[Heather White]

Chuck,

      We are currently using business rules to control this function(I don't have data lookup enabled, apparently).   The functionality was working just fine until today-the only thing that has changed is we added "Priority" to Visual Task Boards(Tasks form).   I took it off the form to see if that would fix the issue, but it did not.   I don't know if adding the priority task to the visual task board field changed anything.  

Thanks,

Heather