Default view in list view

[Anubhav24]

Hi All,

There are two users A who has not modified their list layout on request table.

B has modified their list layout on request table.

Now if I want to update the default view of the list layout on request table.

What i noticed was for user A , the default view got updated on its own, user B the default view did not get updated.

Is this the expected behavior , if yes then what is the use of updating the default list view as anytime users can add or remove columns on their personal list layout.

Can someone please confirm on this behavior.

Thanks in advance.

[Mayur2109]

Hi @Anubhav24 ,

"users A who has not modified their list layout on request table" are you saying about personalizing the list layout ?

Default view is the view which is general for all users, they can personalize the view as per their convenience. If you want to hide some fields for personalization then you need to create acl for the same.

Please check and Mark Helpful and Correct if it really helps you.

Regards,
Mayur Shardul

ServiceNow Rising Star 2024

[Ayushi12]

Hi @Anubhav24,
Default View: This is the standard layout or settings that are common for all users. If the default view is updated, it applies to all users by default.

Personalized View: Users can create and modify their own views according to their specific preferences or priorities. Once a user sets up their personalized view, it is unique to them and overrides the default view for that user.

• Scenario with User B: Even though the default view is updated, it does not override User B's personalized view. At any point, User B can reset their personalized view back to the system's updated default view if they prefer to return to the common settings.
  Also administrator can reset particular table list layout for all users to use the system's default.
  Refer: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0727110
  

  If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful."

  Thanks!

[Anubhav24]

Hi @Ayushi12 ,

Thanks a lot for your response , that is my point if the default view is not going to override for user B , will it even make sense to update the default view , because every user has the freedom to customize the list payout as per their needs.

[Francesco Gatto]

Hello @Anubhav24, I see your point and I confirm that the behaviour you saw is the expected one.
The concept behind is: it's a good practice to set a default view for all users, to facilitate users who jump into the tool for the first times and also to provide users all the most relevant columns beforehand, so that they don't have to add them themselves manually.
Then, the platform still allows you to personalize, which is an added value let me say, and any personalisation won't be overridden by the default (otherwise, you'd loose all the personalization made).

Hope that helps!
Feel free to thumb this up if so. Thanks